Cancellation Policy

Cancellation Terms

Cancellation and refund eligibility depend on the vehicle reserved, service type, trip date, event demand, group size and how far in advance the booking was made.

For these reasons, cancellation terms are set per reservation. The cancellation policy printed on your quote, confirmation, invoice or charter agreement is the policy that governs your booking and supersedes any general statement on this page.

Service-Specific Notes

Airport transfers: Flight delays and early arrivals are tracked in real time, so your chauffeur waits regardless of schedule changes. However, cancellations made after a chauffeur has been dispatched for an airport pickup may be subject to a dispatch fee or full trip charge, as stated on your confirmation.

Hourly charters and Sprinter limo rentals: Because these vehicles are held exclusively for your group, cancellations made within the reserved window typically carry a higher charge. Minimum-charge and deposit terms on multi-hour bookings are outlined in your charter agreement.

Weddings, conventions and large-group reservations: Group bookings and special-event reservations are usually secured with a deposit and carry their own cancellation timeline, which is provided at the time of booking.

Point-to-point and one-way rides: Standard cancellation windows apply, with no charge when notice is given within the timeframe stated on your confirmation.

Changes to a Reservation

Contact Viva Limo at the earliest opportunity if your pickup time, date, route, passenger count or vehicle requirement changes. Changes are subject to availability and may result in a revised quote.

Significant changes — such as moving to a larger vehicle, adding hours, or rescheduling within 24 hours of pickup — may be treated as a modification rather than a change and could affect pricing or cancellation terms.

Late Cancellations and No-Shows

Cancellations made after the notice window stated on your confirmation, and no-shows, may be charged up to the full reservation value as specified in your reservation-specific terms.

For airport pickups, your chauffeur will hold and wait per the waiting-time procedure on your confirmation; failing to meet the chauffeur within that window may be treated as a no-show. For event and charter reservations, the entire reserved period is billable once the vehicle is dispatched.

How to Cancel

To cancel a reservation, call 702-985-8483 or email info@vivalimovegas.com. Please provide the reservation name, pickup date and reservation number (shown on your confirmation) so we can locate your booking quickly.

Cancellations are effective only when confirmed by a Viva Limo representative. Leaving a voicemail or sending an email does not, by itself, constitute a confirmed cancellation.